Citinow co values the privacy of every member. This Privacy Policy transparently explains how we collect, use, store, and protect your personal information when you use our platform in Malaysia. We are committed to keeping your data safe and handled with trust.
The security of your personal information is citinow co's top priority. Here are the six key pillars that underpin our approach to protecting members' data in Malaysia.
All personal data and financial information of citinow co members is protected using 256-bit SSL encryption technology. This ensures that all information transmitted between your device and our servers cannot be intercepted by unauthorised parties.
Members' personal data is stored on servers protected with strict access controls. Only authorised personnel may access this information, and all access is logged and continuously monitored by the citinow co security team.
Citinow co has never and will never sell, rent, or disclose members' personal information to third parties for marketing purposes without your explicit consent. Your data belongs to you, and we respect the trust you place in us.
Every citinow co member has the right to access, amend, download, or request the deletion of their personal data at any time. We provide a straightforward and transparent process for members to manage their own personal information.
Citinow co operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all our data handling practices meet the applicable legal requirements to protect the personal rights of every member.
In the event of any security incident involving member data, citinow co is committed to notifying affected members in a timely manner and taking immediate action to limit any potential damage.
This Privacy Policy is published by citinow co ("we", "Platform") and applies to all users who access or use citinow co services through our website. This document clearly and transparently explains how we handle your personal information from the moment you register as a member through your active use of the platform.
As an online entertainment platform serving Malaysian players, citinow co understands that member trust is our most valuable asset. We do not take this responsibility lightly. Every decision regarding data handling is made with the safety and privacy of our members as the top priority.
By registering a citinow co account or using any of our services, you agree to the data handling practices described in this Privacy Policy. We encourage you to read this document thoroughly and to contact our support team should you have any questions.
Citinow co collects various types of personal information depending on how you interact with our platform. Below is a summary of the data we may collect:
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Identification Data | Full name, date of birth, MyKad/passport number | Identity verification (KYC), legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications, notification delivery |
| Financial Data | Bank account number, digital wallet information, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, web browser, operating system | Account security, fraud detection |
| Usage Data | Gaming history, betting records, game preferences | Service improvement, responsible gaming |
| Communications Data | Customer support conversation records, complaints, feedback | Issue resolution, service quality improvement |
The personal information we collect is used solely for legitimate and transparent purposes. citinow co does not use member data for any purpose beyond those stated below without obtaining your consent first.
Citinow co understands that sharing personal data is a sensitive matter. We do not share members' personal information with third parties except in the following situations, which have been disclosed to you:
Citinow co continuously invests in security infrastructure to ensure members' personal data is protected at every stage — during transmission, during processing, and during storage. The following are the key security measures we implement:
Regarding retention periods, citinow co retains members' personal data for as long as your account remains active and for a specified period after account closure as required by applicable law. Data that is no longer needed will be securely deleted in accordance with established data disposal procedures.
The citinow co platform uses cookies and similar tracking technologies to enhance your user experience and ensure the platform operates at its best. Cookies are small text files stored on your device when you visit our website.
You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the citinow co platform.
As a citinow co member and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:
You have the right to request a copy of all personal data we hold about you at any time through citinow co customer support.
If any of your personal information is inaccurate or out of date, you may request that we correct or update it.
You may request the deletion of your personal data, subject to legal data retention obligations that may prevent immediate removal.
You have the right to object to the processing of your personal data for direct marketing purposes or in certain other situations.
You may request that your personal data be provided in a machine-readable format for the purpose of transferring it to another service provider.
In certain circumstances, you may ask us to restrict how we use your personal data while a dispute is being resolved.
Citinow co is an entertainment platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.
If we discover that we have inadvertently collected personal data from children or underage individuals, we will immediately take action to delete that information from our systems and close the relevant account. If you believe an underage individual has registered on our platform, please notify our support team immediately.
Citinow co reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. The "Updated" date at the top of this document will always indicate the latest version currently in effect.
For material and significant changes, citinow co will notify members via in-platform notifications or registered email at least 7 days before the changes take effect. Your continued use of the citinow co platform after the effective date of such changes constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this page periodically to stay informed about how we protect your personal information. If you do not agree with any changes, you have the right to close your account and request deletion of your data before the new terms take effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way citinow co handles your personal data, our team is ready to assist you at any time.
You can reach the citinow co privacy and data protection team through the following channels:
Your data is safe with citinow co. Register an account today and enjoy the best online entertainment experience in Malaysia with the peace of mind that your personal information is always fully protected.