Terms and Conditions citinow co –
A Complete Guide for Malaysia Members

1Acceptance of Terms and Conditions

These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and citinow co ("Platform", "We"). This document governs all aspects of your use of the citinow co platform, including account registration, deposits, withdrawals, bonus usage, participation in games, and all other interactions with our services.

By completing the account registration process, making a deposit, using any platform feature, or simply accessing the citinow co website, you confirm that you have read, understood, and agree to comply with all terms set out herein. This acceptance is an absolute condition for continued use of all citinow co services.

These Terms and Conditions should be read together with the citinow co Privacy Policy and the responsible gaming guidelines also available on this platform. All these documents together form the entire agreement between you and citinow co.

2Account Eligibility and Registration

To register and use citinow co services, you must meet all of the following requirements without exception:

• Age Requirement: You must be at least 18 years of age. citinow co takes underage gaming seriously and reserves the right to request proof of age at any time.
• One Account Only: Each individual is only permitted to hold one citinow co account. Registering multiple accounts using the same name, address, phone number, bank account, or device is strictly prohibited.
• Accurate Information: All personal information provided during registration must be accurate, complete, and up to date. Providing false information may result in account termination and forfeiture of fund balances.
• Personal Account: Your citinow co account is for your personal use only. You are not permitted to transfer, sell, or share your account with any other party.
• Legal Eligibility: Your use of the citinow co platform must not violate any laws or regulations applicable to you based on your location.

3Identity Verification (KYC)

Citinow co carries out a rigorous Know Your Customer (KYC) process as part of our commitment to platform security and compliance with industry standards. The KYC process ensures that all members are real individuals who meet the platform's eligibility requirements.

All members are required to complete identity verification before making their first withdrawal, or when requested by the citinow co team at any time. Documents that may be required include:

• Identity Document: A clear copy of your MyKad, passport, or other valid identification document showing your full name and date of birth.
• Proof of Address: A utility bill, bank statement, or other official document confirming your current residential address.
• Payment Method Verification: Proof of ownership of the payment method used for deposits, such as a screenshot of your digital wallet or a bank statement showing your name.

Citinow co is committed to processing all KYC documents within 24–48 business hours. All information shared during the KYC process is handled in strict confidence and protected in accordance with our Privacy Policy.

4Deposits and Withdrawals

Citinow co provides a variety of deposit and withdrawal methods suited for players in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and local bank transfers. All transactions are processed in Malaysian Ringgit (MYR).

Deposit Terms:

• The minimum deposit amount varies by payment method and may differ depending on current promotions.
• All deposits must be made using a payment method registered in the same member's name. Third-party deposits are not accepted.
• Citinow co does not charge any processing fees for deposits. However, your payment provider may apply their own charges.
• Funds are typically credited to your citinow co account within minutes of a successful transaction.

Withdrawal Terms:

• Withdrawals can only be processed to the same payment method used for the deposit, except in specific circumstances approved by the citinow co team.
• The minimum withdrawal amount is MYR 50 per transaction. There is no maximum withdrawal limit for accounts that have completed full KYC verification.
• Withdrawal requests are typically processed within 30 minutes to 24 business hours, depending on the payment method and amount requested.
• Any bonus balance that has not met the rollover requirements is not eligible for withdrawal and will be automatically deducted from the withdrawal amount.

5Bonuses, Promotions, and Wagering Requirements

Citinow co offers a wide range of exciting bonuses and promotions for both new and existing members. All bonuses and promotions are subject to the specified rollover requirements and must be met before any associated wins are eligible for withdrawal.

• Rollover Requirements: Each bonus has its own rollover requirements as stated in the relevant promotion's terms. Members must read and understand these conditions before accepting any bonus.
• Validity Period: All bonuses have a set validity period. Unused bonuses or unmet rollover requirements within this period will automatically expire and be forfeited.
• One Bonus at a Time: By default, only one active bonus is permitted at a time unless otherwise stated in the relevant promotion's terms.
• Bonus Restriction: citinow co reserves the right to withdraw or void any bonus awarded if there is evidence of abuse, fraud, or a breach of promotional terms.
• Promotion Changes: citinow co reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Such changes will not affect bonuses already active for eligible members.

6Game Rules and Fairness

All games offered at citinow co use Random Number Generator (RNG) technology that has been audited and certified by independent third-party bodies. This ensures every game outcome is truly random and fair for all players.

• Final Results: The outcome of all games on citinow co is final and binding. No appeals can be made against the results of games that have been completed without error.
• Technical Disruption: In the event of a technical disruption during an active game, citinow co reserves the right to void the affected round and return the original bet to the member's account.
• Wagering Limit: Each game has set minimum and maximum betting limits. These limits may vary between game types and may be adjusted by citinow co from time to time.
• Maximum Wins: citinow co sets maximum win limits for certain games and promotions. These limits will be clearly stated in the relevant game or promotion terms.

7Prohibited Conduct and Activities

The following activities are strictly prohibited on the citinow co platform and may result in immediate account termination and legal action where appropriate:

• Fraud and Manipulation: Any attempt to defraud the platform, manipulate game outcomes, or exploit technical bugs for unauthorized financial gain.
• Automated Software: The use of bots, automated scripts, artificial intelligence software, or any other technical tools designed to play games automatically without direct human involvement.
• Money Laundering: Using the citinow co platform for any money laundering or illegal activity financing is strictly prohibited and will be reported to the relevant authorities.
• Collusion: Collaboration between two or more members to gain an unfair advantage in any game, particularly in poker or other multiplayer games.
• Bonus Abuse: Any strategy specifically designed to exploit promotions or bonuses without genuine intent to play normally on the platform.
• Impersonation: Creating an account using another person's identity or providing false information during registration or the KYC process.

8Account Termination and Suspension

Citinow co reserves the right to suspend or terminate any member account at any time, with or without prior notice, in the event of a breach of these Terms and Conditions, suspicious activity, or upon request from the relevant authorities.

Members may also request voluntary account closure at any time by contacting the citinow co customer support team via live chat. Prior to closure, all eligible withdrawals will be processed according to standard procedures, subject to the settlement of any active wagers and fulfilment of any applicable wagering requirements.

9citinow co Liability Limits

Citinow co is not liable for any indirect, incidental, special, or consequential losses or damages arising from the use of or inability to use our platform, including but not limited to loss of income, profit, or business opportunity.

• Service Disruption: citinow co does not guarantee that the platform will be available at all times without interruption. Scheduled maintenance and unexpected technical disruptions may occur from time to time.
• Personal Account Security: citinow co is not liable for any losses resulting from unauthorised access to your account due to your own negligence in safeguarding your password.
• Third-Party Information: Any information or content provided by game providers or third-party partners is the responsibility of those respective parties, not citinow co.

10Privacy Policy and Data Protection

Citinow co takes the privacy and protection of all members' personal data seriously. All personal information collected through registration, the KYC process, and platform usage is handled in accordance with our full Privacy Policy.

Your personal information is used solely for the purposes of service delivery, identity verification, transaction processing, and account-related communications. citinow co does not sell or share members' personal information with third parties for marketing purposes without your consent.

For complete details on how we collect, use, and protect your personal data, please refer to citinow co Privacy Policy available on this platform.

11Responsible Gaming

Citinow co is fully committed to responsible gaming practices. We believe online entertainment should remain a fun and controlled activity, not a source of financial stress or personal hardship.

• Self-Imposed Deposit Limit: Members can set daily, weekly, or monthly deposit limits through their account settings to manage their gaming expenditure.
• Loss Limit: Set your maximum loss limit to ensure you do not exceed the budget you have allocated for entertainment.
• Self-Exclusion: Members who feel they need a break from gaming activity may request a temporary account suspension for a period of between 24 hours and 6 months.
• Permanent Exclusion: For those requiring more serious support, citinow co offers a permanent self-exclusion option upon member request.

For more information on support resources and responsible gaming tools, please visit the page Responsible Gaming us.

12Dispute Resolution

If you have any complaints or disputes regarding your account, transactions, or any aspect of your use of the citinow co platform, you are encouraged to contact our customer support team first via live chat, available 24/7 in English and Bahasa Malaysia.

The citinow co team will thoroughly and impartially investigate every complaint and provide a response within 3–5 business days depending on the complexity of the case. All decisions made by citinow co following a thorough investigation are final and binding on both parties, except in cases involving clearly demonstrable technical errors.

13Amendment of Terms and Conditions

Citinow co reserves the right to update, amend, or replace any part of these Terms and Conditions at any time at our sole discretion. Members will be notified of material changes via in-platform notifications or their registered email at least 7 days before the changes take effect, except where immediate changes are required for security or legal reasons.

It is your responsibility to review these Terms and Conditions periodically to ensure you are always aware of the latest applicable version. Your continued use of the citinow co platform after any changes take effect constitutes your full acceptance of the revised terms.

If you do not agree with any changes to these Terms and Conditions, you have the right to close your account and withdraw any eligible fund balance before the new terms take effect.