At citinow co, we believe that online entertainment should remain enjoyable, controlled, and free from pressure. This page outlines our approach to responsible gaming — including the tools we provide, the warning signs you should recognise, and how to seek help when needed. The safety and well-being of every member is our unwavering priority.
Citinow co provides a range of practical tools that allow you to manage your own gaming experience. These tools are designed to ensure you always play within a comfortable limit and never beyond your means.
Set your own deposit limit as you see fit — daily, weekly, or monthly. Once the limit is set, the citinow co system will automatically block any deposit that exceeds the amount you specified, with no manual intervention required.
Set the maximum amount you are willing to lose within a given period. Once your loss limit is reached, the citinow co platform will automatically end your gaming session to prevent further losses.
Control how long you play each day by setting a session time limit. When the set time is almost up, citinow co will send you a reminder so you stay aware and can make a conscious decision to stop or continue.
Need a break from gaming? citinow co members can activate a self-exclusion period ranging from 24 hours to 6 months. During this time, your account will be suspended and you will not receive any marketing communications from us.
For those who feel that gaming has seriously affected their lives, citinow co provides a permanent self-exclusion option. Your account will be permanently closed and you will not be permitted to register again on our platform.
The trained support team at citinow co is available to assist you anytime, 24 hours a day, 7 days a week. We can guide you through self-control tools or listen to your concerns without any judgment.
Responsible gaming means enjoying wagering and casino game activities as a form of entertainment, while maintaining full control over the time and money you spend. citinow co believes every member deserves a fun and stress-free playing experience.
Online gaming at citinow co is designed to deliver fun and entertainment. The money you use to play should be treated as an entertainment cost — just like buying a movie ticket or dining out at a restaurant — not as a way to generate income or resolve financial difficulties.
Many players in Malaysia have enjoyed online gaming responsibly for years without any issues. The key is setting clear limits, sticking to those limits, and playing with a calm mindset — not out of desperation or pressure.
Problem gambling rarely happens suddenly — it typically develops gradually. Recognise the early signs before they become more serious:
Spending beyond your means: Using bill money, savings, or loans to play, or borrowing from others solely to continue gambling.
Chasing losses: Continuing to play in hopes of "breaking even" after a loss, which often leads to even greater losses.
Hiding gaming habits: Lying to family members or friends about the time and money spent on gaming.
Neglecting responsibilities: Gaming begins to interfere with work, studies, family relationships, or other important daily activities.
Gaming to escape: Using gaming as a way to forget problems, stress, or negative feelings in daily life.
Unable to stop: Feeling uncomfortable or distressed when trying to reduce or stop gaming, even after having intended to do so.
This brief questionnaire is designed to help you assess your own gaming habits. Answer honestly — there are no right or wrong answers, and this information is for your personal reference only. If you answer "Yes" to two or more questions, we encourage you to speak with the citinow co support team.
Have you ever felt the need to bet with more money to feel the same excitement as before?
Have you ever lied to family members or friends about how much time or money you have spent on gaming?
Has gaming ever caused you to neglect work, school, or important family responsibilities?
Have you ever tried to stop playing but failed to do so, even when you genuinely wanted to quit?
Have you ever used money meant for basic necessities (bills, rent, food) for gaming purposes?
Do you play to escape personal problems, work stress, or feelings of discomfort?
Asking for help is a sign of strength, not weakness. citinow co provides several support channels to help you or someone you care about overcome gaming-related issues. All discussions are confidential and completely pressure-free.
Contact the citinow co support team directly via the in-platform live chat. Our team is trained to listen and guide you through the available self-control tools, or to help you initiate the self-exclusion process if needed.
Log in to your citinow co account and visit the "Responsible Settings" section to activate deposit limits, loss limits, play time limits, or apply for a self-exclusion break instantly without needing to contact support.
For more serious cases or situations requiring a deeper discussion, you may email the citinow co member protection team. We will respond within 24 working hours with full confidentiality.
Beyond citinow co's internal support, we encourage members who need professional help to access qualified counselling through registered gambling support organisations in Malaysia.
Answers to the most frequently asked questions by citinow co members regarding responsible gaming and self-control tools.
Citinow co is more than just an entertainment platform — we are a responsible partner in your entertainment journey. We recognise that the trust our members place in us must be upheld with integrity, not only in terms of data and financial security, but also in safeguarding the wellbeing and mental health of every individual who plays on our platform.
That is why citinow co continually invests in responsible gaming programmes, support staff training, and behavioural monitoring technology. We believe that a platform that prioritises its members' well-being is one that will remain trusted for the long term.
We are also committed to complying with all regulations and guidelines related to responsible gaming set by the relevant authorities. Our responsible gaming policies and procedures are reviewed regularly to ensure they remain relevant, effective, and genuinely helpful to members who need them.
Providing self-control tools that are easily accessible and effective for all members at no additional cost.
Not using aggressive or manipulative tactics to pressure members into spending beyond their means.
Training all customer support staff to identify and address responsible gaming issues with empathy.
Ensuring that no citinow co advertisements or promotions target individuals who have previously applied for self-exclusion.
Strictly preventing any registration or access by individuals under the age of 18 through a thorough KYC process.
Respecting and processing every self-exclusion request promptly, without unnecessary questioning.
Citinow co is the online entertainment destination of choice for Malaysian players, balancing safety with fun. Register today and enjoy thousands of quality games with responsible gaming support always available to you.
Entertainment platform for members aged 18 and above only. Please play responsibly.